1. Privacy Policy

This document is prepared for use on the B-ONE website, mobile application (Play Store submission), catalog usage, contractor coordination, and customer interaction.

Information We Collect

• Name
• Mobile number
• Address
• Email (if provided)
• Product enquiry details
• Order and service details

This information is collected only for business communication, order processing, and service support.

2. Use of Information

• Order confirmation
• Delivery coordination
• Service updates
• WhatsApp support communication
• Promotional updates (optional)

B-ONE does NOT sell customer personal data to third parties.

3. WhatsApp Communication Safety

• Messages are stored for service reference
• Communication is used for order processing and support only
• Customers should avoid sharing OTP, banking PIN, or sensitive financial details

4. Contractor Responsibility Disclaimer

B-ONE acts only as a material supplier and coordination support platform where applicable.

B-ONE is NOT responsible for:

• Contractor behavior
• Worker conduct
• Damage during installation
• Theft incidents
• On-site accidents
• Payment disputes between customer and contractor

Contractors are fully responsible for work quality, worker management, site safety, and customer interaction. Contractors cannot hold B-ONE responsible if customer delays or refuses payment.

5. Catalog Security Deposit Policy

• Deposit amount will be decided by B-ONE
• Deposit refunded only after catalog return in original condition
• If catalog is damaged, missing, or incomplete, deposit will NOT be refunded
• Deposit amount may be adjusted against product purchase if applicable

6. Product Delivery Payment Policy

• Full payment must be completed at or before delivery unless otherwise agreed
• Delivery will follow company policy timelines
• Any delay in payment may delay installation or service

7. Product Return Policy

Returns are accepted ONLY if:

• Within defined return timeline
• Product is unused
• Product is not damaged
• Packaging remains intact

Returns are NOT accepted if:

• Product installed already
• Product damaged after delivery
• Timeline expired
• Custom-made material ordered

Final decision on return eligibility remains with B-ONE.

8. Third-Party Delivery Disclaimer

• Delivery timing may vary
• Transit damage must be reported immediately
• B-ONE is not responsible for delays caused by logistics partners beyond reasonable control

9. Call Communication Disclaimer

• Calls may be recorded for quality and training purposes
• Verbal commitments must be confirmed via invoice or written message
• Final order confirmation is valid only after invoice generation

10. GST Policy

• If customer provides GST number, GST invoice will be issued accordingly
• If GST number is NOT provided, normal tax invoice will be issued

Customer is responsible for correctness of GST details submitted.

11. Social Media Disclaimer

B-ONE maintains presence on YouTube, Instagram, and Facebook. Content is promotional and informational only. Product colors, sizes, and finishes may vary slightly from actual material. Customers should confirm final specifications before purchase.

12. Safety Clause for WhatsApp Orders

Orders confirmed through WhatsApp are valid only when order details are confirmed, payment is completed, and invoice is generated. Customers should verify official B-ONE contact numbers before making payments.

13. Limitation of Liability

B-ONE shall not be liable for indirect losses, site delays beyond control, contractor disputes, transport delays, or installation damage by third parties.

14. Website and App Usage Terms & Policy Updates

• Users must not misuse website/app content
• Users must not copy catalog images without permission
• Users must not submit false information
• Violation may lead to service restriction
• B-ONE reserves the right to update policies at any time without prior notice
• Latest version will always be available on official website and application